Frequently Asked Questions

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General Information

We have made sure that is really easy for you, just click on the Contact Us link at the top of the page.  

Every clinician sets their own cancellation policy but 48 hours notice, is a general rule.  This is standard practice with healthcare appointments of all kinds.  Your individual therapist will work with you to adjust this policy to your situation (for example, if you have young children, health issues, or are caring for an elderly parent).

Having a therapist who is a good fit for your is really important.  Provider profiles have information about each clinician’s specialties and how they think about and approach mental health care.  You can also check to see if your insurance is accepted, and if the provider has appointments available.  Your provider will ask you about how the fit feels to you, and you are certainly welcome to bring that up any time.  If you want to change providers, we will help you transfer to a different therapist in our group or give you referrals for other providers.

Confidentiality is the foundation of trustworthy and effective mental health services. There are only a few exceptions to confidentiality with a therapist, for example if the provider learns about the abuse of a child or vulnerable adult, or that a particular person is in danger of being the target of violence.  Your therapist will talk with you about this when you start therapy and any time it may become a concern.

Our offices are immediately north of the West Seattle
bridge on Harbor Avenue, which begins the circle drive around Alki Beach. Our next-door neighbor is the Kitty Cafe, with a coffee stand and adoptable cats. 

Psychiatrists are medical doctors who specialize in mental health, like a cardiologist specializes in heart conditions.  It is unusual for psychiatrists to provide therapy. In Washington, only medical doctors (MDs), nurse practitioners (ARNPs) and physician’s assistants (PAs) can prescribe mental health medications like anti-depressants.

Therapists are specifically trained to talk with you about ways to feel better without using medication.  At Highland we have psychologists who have doctoral degrees (PhDs), those with Masters’ degrees (LMFTs, LMHTs, LICSWs, etc), and those who are licensed as Associates.  Licensed Associates have completed all coursework and are being supervised by a licensed professional while they complete state and national written and oral examinations for full licensure. A therapist is one person who can help you consider if you want to try medicine. 

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Fees

Yes, our providers take a variety of insurance plans, check profiles to be sure. We are also an out-of-network provider for all Washington insurance plans.  We can provide a Superbill, which is an itemized receipt you provide to your insurance company for reimbursement. More information about this is in our client portal, and your provider will discuss this with you if needed.

Payment is made by Debit or Credit Card at the time of appointment.  Your employer may provide a Health Savings Account (HSA) and we are happy to accept those for payment.

Of course! Each clinician at Highland Psychological Services accepts private paying clients.  Payment for sessions is accepted through your client portal for each therapy or medication management session.  Clinicians bill at different rates. 

Many of our providers offer sliding scale for a few clients at a time. You can check this under each provider’s information.

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What is Mental Health Treatment All About?

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Having a therapist who is a good fit for you is really important. Provider profiles have information about each clinician’s specialties and how they think about and approach mental health care.  You can also check to see if your insurance is accepted, and if the provider has appointments available.  Your provider will ask you about how the fit feels to you, and you are certainly welcome to bring that up any time.  If you want to change providers, we will help you transfer to a different therapist in our group or give you referrals for other providers.

Psychiatrists are medical doctors who specialize in mental health, like a cardiologist specializes in heart conditions.  It is unusual for psychiatrists to provide therapy. In Washington, only medical doctors (MDs), nurse practitioners (ARNPs) and physician’s assistants (PAs) can prescribe mental health medications like anti-depressants.

Therapists are specifically trained to talk with you about ways to feel better without using medication.  At Highland we have psychologists who have doctoral degrees (PhDs), those with Masters’ degrees (LMFTs, LMHTs, LICSWs, etc), and those who are licensed as Associates.  Licensed Associates have completed all coursework and are being supervised by a licensed professional while they complete state and national written and oral examinations for full licensure. A therapist is one person who can help you consider if you want to try medicine. 

“If at first you don't succeed, dust yourself off and try again”

Aaliyah

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In-Office Individual & Couples Therapy

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Telehealth

Telehealth means getting healthcare over video chat or sometimes by phone.  Our client portal uses the Simple Practice platform for secure and convenient Telehealth appointments.  During the COVID-19 epidemic, Highland is not having in-person appointments in alignment with current guidelines.  We are totally looking forward to opening our offices again for in-person appointments, though Telehealth will always be an option.

Most insurance plans do cover Telehealth.  During the current epidemic and stay-at-home guidelines, Telehealth is accepted by more insurance plans than ever before.

For video appointments, you need a smart phone or computer with a camera and speakers and an internet connection.  For phone appointments, you need, well, a phone.

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Group Therapy

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important things you should know

Medication Management

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our therapists are here for you

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